• UK Mainland – our minimum order is £150 (before VAT), the delivery charge is £15 for all orders up to £300 – any order over £300 is free delivery.
• Isle of Man / Channel Islands / Isle of Wight / Isles of Scilly / remote areas of Scotland – Our minimum order is £200 (before VAT), the delivery charge is £50 for all orders up to £500 – any order over £500 is free delivery.
• EXPORT – all orders for overseas follow ex-works UK terms (you arrange collection from UK warehouse) and need to meet the minimum order value of £500per dispatch. Please email info@milestore.net for more details.
Milestore work on a 3 working days’ order processing cycle. Therefore, if your order is placed on day 1 it will be delivered on day 3. This can change in peak season.
We accept returns for damaged, faulty or missing goods. You can cancel your order and receive a refund if you notify us within 30 days of receiving your order.
Yes, items available for pre-order are clearly labelled and you can add them to your basket like any other product.
- Pre order items have a zero value at checkout, you will be contacted for payment prior to delivery
- If your order ONLY consists of pre-order items, it must be over £250 to checkout OR use the new “Add to existing order button” where you can bypass our minimum order value rules to add small top ups to your existing order (if you have one)
- Either choose to have your whole order sent together when it’s all in stock OR choose a specific date and we will deliver everything we have in at that point
- When part of a mixed basket, pre-order items do not contribute to order totals, so existing rules of £150 MOV and £300 for free carriage still apply
We are no longer accepting customers who sell on online marketplaces (i.e. eBay or Amazon), please abide by this request. If you are found to be selling on any of the sites below your account will be suspended;
- Ebay
- Amazon
- Rakuten
- Jet.com
- Sears.com
- Walmart.com
You can sell our products outside of marketplaces such as Amazon. It will be sufficient to inform us about the subject in your order.
If you plan to sell our products oversees please contact us first and let us know which territories you plan to sell into.
Once you have placed your order through the website you will be sent an invoice either before the goods have been sent (if paying pro-forma) or after they have been sent (if you have a credit account). Pro-forma invoices are usually emailed to avoid delays; credit invoices are normally sent through the post unless you state you would like them emailed. Please arrange for the invoice to be paid within the relevant payment term. Contact our accounts team with any questions info@milestore.net
